Key Terms used in the Customer Service Industry

27/09/2022

Job Life

Net Promoter Score, or NPS, is a customer satisfaction benchmark used to evaluate the chances of customers recommending the brand to their con

Preparing for Customer Service Jobs in Contact Centers

27/09/2022

Job Life

Much of the work in the customer service (CS) industry happens in real-time. Given the fast-paced and dynamic nature of work, it would help if candidates pay attention to honing certain capabilities to get off to a gr

How to quickly land a successful Customer Service Job

27/09/2022

Job Life

Customer experiences are crucial for any business, and it is crucial to keep in mind that even one negative experience can affect the business and brand of any company. It is a possible scenario to have customer servi

Career advice for students graduating in the midst of a pandemic

27/09/2022

Career Advice

Since the pandemic, life, as we know it, has changed. The post-pandemic work landscape is still in flux. It has caused anxiety, especially for recent graduates and those about to graduate. While career planning must b