How To Be A Great Team Player

03/10/2022

Job Life

Of all the skills that are must-haves in customer service, teamwork tops the list. The straightforward logic is that one individual alone cannot handle over-all and end-to-end customer service. So, if a team were to m

Keys to Working Smart in Customer Service

03/10/2022

Job Life

As most customer service agents know, multitasking is an inherent part of the job. Many times, it is a requirement mentioned in customer service job descriptions. Ultimately, multitasking is about working smartly. Whe

Staying Healthy in Customer Service

03/10/2022

Job Life

Among all our priorities in life, health is always something that we are guilty of pushing to the backseat. However, it is necessary to understand that without good health, none of our other priorities would matter. W

Make Most of Your Training Session for Acing Customer Interactions

27/09/2022

Job Life

Congratulations on embarking on a journey to build a successful career in a contact centre. We know you are eager to get into the heart of the action and start delivering. The initial part of your journey is designed