Job Responsibilities

Complaint Reception & Registration: Receive and register Reports of Suspected Misconduct (RSMs) through various channels (in-person, email, etc.), maintaining an accurate and up-to-date CoCRM database throughout the case process. Be part of the regional CoCRM process and ensure cases are properly registered and closed in the CoC platform.
Monitoring & Case Quality: Monitor the case registrations made by the Country Office (CO) level in the online case tracking tool, ensuring that cases are registered properly. If there are doubts regarding the quality or progress of the local handling of a case, bring them to the attention of the RSCA and local focal point in-country.
Intake Committee Support: Prepare briefing notes for the Intake Committee (IC), participate in IC meetings, and assist with presenting cases. Record IC decisions and ensure proper implementation, including referrals to HR and management. Present summaries of CoC cases to the regional CoC Intake Committee for review.
Support & Communication: Ensure complainants are kept informed at all stages of the process and follow up on case referrals. Collaborate with DRC’s senior management and HR to ensure appropriate action is taken. Respond to CoC reported cases by email as per DRC due process and in coordination with the Regional Safeguarding & Code of Conduct Advisor (RSCA).
Training & Capacity Building: Support the dissemination of PSEAH and CoCRM awareness training to staff, and other stakeholders within the Middle East region. Work closely with the Regional Safeguarding & Code of Conduct Advisor (RSCA) to ensure that regional staff are well-informed and equipped to handle CoC and safeguarding issues. Additionally, support training related to CoC and CoCRM led by the RSCA.
Investigation Support: Contribute to the ongoing investigation efforts in the region by supporting investigations as a co-investigator or lead investigator where assigned by the Authorizing Officer. This includes assisting with tasks such as conducting interviews, gathering evidence, and preparing investigation reports. Additionally, support the RSCA in managing other aspects of investigations, including providing translations, following up on investigation progress, and ensuring that due process is followed. If needed, assist with in-country investigations as required, providing technical support and guidance.
CoC Database Management: Support the RSCA in improving the quality of the Middle East CoC database by conducting regular reviews for each operation and following up with counterparts/registrars in the region and HQ. Ensure the ongoing integrity of the database and follow-up actions are carried out effectively.
Additional Tasks: The Safeguarding & Code of Conduct Officer may also be asked to carry out other duties as assigned by the Regional Safeguarding & Code of Conduct Advisor (RSCA), including urgent matters related to misconduct and safeguarding concerns.