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Job Responsibilities
Ensure adherence with NRC policies, tools, handbooks and guidelines.
Implement delegated support function portfolio according to plan of action.
Prepare and develop status reports as required by management.
Ensure proper filing of documents.
Promote and share ideas for improvement of the support function.
Other tasks as assigned .
Skills
Responsible of providing first level support to NRC staff, including but not limited to network, printers, computers software and hardware troubleshooting.
Ensures effective coordination of ICT helpdesk functions and provide support to NRC Staff.
Assist in roll out of new software or hardware to all devices.
Assure that all software on NRC equipment is licensed and keep record of licenses and support contracts to include notification of renewal timeframe to management.
Configure, manage and support network equipment.
Conduct awareness sessions and ICT training when needed.
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