Job Responsibilities

• Providing direct client services within the case management program.
• Directly managing assigned number of routine and some complex cases as per DRC standards and DRC forms/SOPs.
• Conduct intake interviews with individuals identified by the team during outreach work or referred by other agencies and open a case if vulnerability criteria are met.
• Carry out comprehensive protection risk assessments for each client after receiving their consent for the same. Consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors.
• Develop a tailored case plan with the client, based on the needs identified during the assessment.
• Provide continuous emotional support and establish a relationship with the client and their families (that is based on trust and respecting confidentiality protocols), through regular meetings and follow-up sessions.
• Close cases when the objectives in the case plan have been met and no further needs have been identified.
• Manage cases in an acceptable timeframe according to DRC case management SOPs.
• Take the lead in conducting safe, timely and appropriate referrals in consultation with the referral focal point for any individuals who are at risk or have specific protection concerns that can be best supported with an onward referral.
• Support the referral focal points and protection teams to ensure updated service mapping (referral pathways and available services) and quality check the service mappings developed by the officers.
• Support the preparation of all procurement and administrative documents required for case management implementation. Maintain highest standards of professional conduct and ensure actions do not put individuals at risks
• Be responsible for any logistical preparations related to the provision of assistance and related procurement processes.
• Proactively lead on consulting with the case management supervisor for technical support of complex cases and participate in debriefing sessions.
• Coordinate with supervisor on urgent protection or medical cases requiring expedited processing.
• Responsible for accurately entering data of directly managed cases in DRC case management IM system (Activity Info) in a timely manner.
• Ensure data protection and confidentiality of information is always maintained, including when reporting on the DRC case management IM system as well as in paper filing.
• Assist in onboarding and delivering inductions/training on the case management program for newly hired staff.
• Participate in internal case conferences/technical review of cases, team meetings, trainings and workshops as scheduled by the supervisory and management team.
• Document all general protection activities as per DRC and donor reporting regulations and transmit these on a weekly basis to the Team Lead for compilation.
• Monitor protection concerns by conducting interviews in target locations (this may include within communities and at border points if/ when relevant).
• Ensure that the interviews are submitted on KOBO in English and that the information submitted is complete, as accurate as possible and of high quality.
• Be proactive in reporting to the Protection TL and Protection Manager any new observed protection risks and trends in targeted communities.
• Responsible for supporting coordination at the district and community level with relevant stakeholders.
• Actively participating in weekly protection team meetings and highlighting protection concerns and operational challenges in the targeted locations.